Hours of operation
HEALTH CLUB operates Monday to Friday from 10:00 to 22:00, Saturday from 14:00 to 22:00, Sunday from 14:00 to 20:00. The last service is booked one hour before the end of working hours.

HEALTH CLUB  is opened to Esplanade Zagreb hotel guests and outside guests, space permitting.

Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking to secure your appointment.

If you are staying in the Hotel reservation can be made at phone number 3559. If you are calling out of the Hotel, phone numbers are +385 1 4566059 and +00385 91 4566601.

Check in
Please check in at the HEALTH CLUB  reception at least 15 minutes prior to your scheduled appointment to avoid reduced treatment time.

Cancellation policy
A 6 hour cancellation notice is required to help us reschedule your appointment, subject to availability. Any cancellation with less than 3 hours notice will incur a 50% cancellation fee. Full charges will apply for a “no-show”.

We accept cash and all major credit cards. Prices include VAT. Prices are subject to change without prior notice.

Refund policy
All spa treatments, packages, products and memberships are non-refundable, non-transferable or non-exchangeable once subscribed or purchased.

To ensure that guests can enjoy the peaceful sanctuary of HEALTH CLUB, we respectfully request that all visitors keep noise to a minimum.

Personal amenities and toiletries are provided. We will provide you with robe and flip-flops for your spa treatments and offer complimentary refreshments.

We recommend that no jewelry be worn during your visit to HEALTH CLUB. The management of HEALTH CLUB accepts no responsibility for any losses, theft or damage of money and valuables of any kind brought into HEALTH CLUB premises. We provide lockers in the changing room facilities and safe boxes in your rooms.

Smoking and alcohol
Smoking and the consumption of alcohol within HEALTH CLUB  is prohibited. Alcohol consumption is not advised before any spa treatment and may result in rescheduling or canceling your service.

Minimum age
Individuals 16 years of age above are permitted to enter and use HEALTH CLUB  facilities. We seek your kind understanding and co-operation.

Our services do not include gratuities. In appreciation of outstanding service, gratuities may be given to the staff at your discretion.

Gift certificates
Gift Certificates for our spa treatments and products are available and are valid for 3 months. For your convenience, these can be ordered via the telephone or email.

Special considerations
Guests who have high blood pressure, heart conditions, are pregnant or have any other medical condition are advised to consult their doctor before using spa services. Please make your spa therapist aware of any medical condition.